GrievanceRedressal.

Prosperr.io is committed to handling concerns from clients, vendors, data subjects, regulators, and the general public ina fair, transparent, and timely manner.

If you have a complaint or grievance related to our services, conduct, data handling, billing, vendor dealings, orcompliance practices, you may use this External Grievance Mechanism to raise it — free of charge.

This mechanism is fully accessible to any of the following stakeholders:

Clients & Users

Active or past subscribers to any Prosperr services.

Vendors & Partners

Contracted service providers, business partners, or advisors.

Regulatory Bodies

State, federal, or sector-specific regulatory representatives.

Third-Party Data Subjects

Individuals whose data might be processed or stored by us.

General Public / Whistleblowers

Community members reporting violations or unethical practices.

Please note: This mechanism does not cover internal employee grievances, or matters already under active litigation or formal regulatory proceedings.

You may submit a grievance through any of the following channels depending on the nature of your concern:

To help us resolve your concern as quickly as possible, please provide the following details in your submission:

We follow a structured, time-bound process to ensure all grievances are addressed systematically:

Our Commintment: We aim to resolve all external grievances within 25 working days from the date of submission. If a matter is complex or requires additional time, we will proactively inform you of the delay and provide a revised timeline.

06 Escalation Options

Confidentiality Policy

All grievances are treated with strict confidentiality. Access to grievance information is strictly limited to individuals directly involved in investigating and handling the case.

Non-Retaliation Policy

Prosperr.io does not permit any form of retaliation against any person who raises a grievance in good faith. Any such retaliation will be treated as a serious disciplinary matter.